Complaints and feedback

Only use this form for comments about the practice and suggestions as to how we can improve our service to you.

Medical matters and official complaints cannot be dealt with via this form.

We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. 

To pursue a complaint please complete this form and the practice manager will deal with your concerns appropriately.

If you are not happy with our response to your complaint your next  recourse is the Parliamentary and Health Service Ombudsman.  If you feel you can't raise concerns direct with the practice or a concern or a complaint, please contact the Experience team at our ICB who will support you with your concern.

The Eperience Teams e-mail address is hnyicb.experience@nhs.net

Telephone number:- 01482 957750

The GP Patient Survey is an independent survey run by Ipsos on behalf of NHS England. The survey is sent out to over two million people across the UK. The results show how people feel about their GP practice.