Noticeboard

I'm writing on behalf of Great Ayton H.C to update our patients and community as to the current situation at the practice .

A small number of our staff have received positive Covid-19 test results and this is having an impact on the services we can currently offer.  

 

We are confident that there has been no risk to patients. All of our staff wear full PPE during all patient contact and we operate a fully Covid-secure surgery. However, as a precautionary measure we have cancelled scheduled flu clinics to enable us to undergo a deep clean of the surgery before we invite patients back into the practice.  Any staff who are contacts of the positive staff members are also self-isolating as a precaution. 

 

We will reschedule these clinics as soon as possible. In the meantime you can still access health care by calling the practice and we will connect you with an appropriate clinician either at Great Ayton Health Centre or one of our neighbouring practices. We will publish details of the rescheduled flu clinics on our website once these have been arranged.

 

As always, if you are concerned about Covid-19 and would like to learn more you can do so here: https://www.gov.uk/coronavirus or have symptoms and would like to book a test you can do so here https://www.gov.uk/get-coronavirus-test.

Please bear with us in these challenging times as we are continuing to provide the best service we can and feel confident we can continue to support our patients safely .

Dr Rachael Myers 

 

WE ARE NOW MAKING FLU APPOINTMENTS FOR PATIENT'S OVER 65 ONLY, PLEASE RING TO MAKE AN APPOINTMENT. PATIENT'S UNDER 65 TO BE ARRANGED AT A LATER DATE

WE NO LONGER OFFER A WALK IN SERVICE FOR FAMILY PLANNING ON A MONDAY EVENING, PLEASE RING TO MAKE AN APPOINTMENT

Facemasks are to be worn when entering the surgery - we do not provide these for  patients as these are reserved for medical staff

HAVE YOUR SAY - Get involved in our patient group. We would like to know how we can improve our service. If you are interested you can sign up online.

Complete our friend and family test online

You can order repeat prescriptions online please ask our receptionist's for further details

Better Access to GP Services - Are you aware that you can now book appointments on a Saturday . These are pre bookable only and not for emergency walk in's. Please ask at reception

As an alternative to ringing 111, you can now visit www.111.nhs.uk to determine which service or treatment is most suitable for you. Due to the latest advice regarding Coronavirus we won't bring any patient into the surgery for a face to face appointment until they had a telephone consultation. All appointments will be triaged by a GP. If you have any symptoms you should self isolate https://www.nhs.uk/conditions/coronarvirus-covid19

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

See our Website practice privacy policy

See our Website practice privacy policy (Children)

See our Privacy Notice for General Practice

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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